SHIPPING DESTINATIONS:

We offer global shipping services through reliable carriers.

SHIPPING COST:

Shipping fees may vary based on the chosen service and the destination of the shipment.

PROCESSING TIME:

Upon receipt of your order, our team will commence processing within 2-3 business days. Please note that most of our products are made to order, and production time is included in this processing period.

ESTIMATED DELIVERY TIME:

Once the order has been processed, tracking information will be sent to the email address provided at the time of purchase. Delivery times may take approximately 4-5 business days. Please note that shipping carriers are experiencing delays due to the COVID-19 pandemic.

DELIVERY CONCERNS:

In the event that your order does not arrive within the estimated delivery time, please contact our customer support team at knqvmerk@gmail.com for assistance. If your order has not been received within 60 days of the original purchase date, our support team will initiate a full refund.

Please note that this policy does not apply to situations where customers have made errors in providing shipping details or have failed to retrieve a missed delivery.

RETURNS AND REFUNDS:

For items received that are not as described in our product listing or are defective, we will cover the return shipping costs and replace the item promptly. All returns must be made within 15 days of the delivery date, with the product in its original packaging and in its original condition.